Please read recent updates and complete details around our shipping and order processing in our FAQs.
We ship to all 50 states. And select locations in Canada and abroad! Email us via hello@theniceplant.com with your specific requests!
We do not offer returns or refunds on products but please reach out via email if you are in need of assistance! If you have received a broken item that was broken in transit, please email us at shop@theniceplant.com within 2 days of receiving it with a photo of the item, include your order number in the subject line, so that we can replace it for you!
We do our very best to secure our plants beautifully, but transit can be a turbulent journey for plants (especially during these times and during colder seasons!) If you have received a damaged plant, please take a photo within 2 days of receiving it and email the details along with your order number to shop@theniceplant.com. We are here for you! (If the package was a gift, you can find the order number on the shipping label on the outside of the package!)
Plants are living and breathing, so they need your nurture. Please be sure to follow plant care instructions (included) so that your plant can thrive! We do not replace plants due to poor care, so please reach out to us right away with any questions so we can support you and your new plant!
We are so excited that you are joining our plant community! Happy planting!
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